Plastic-Free Brand Choices as a Holistic Approach to Self-Care: A Netnographic Analysis of Young Consumers’ Motivations

Young consumers are increasingly taking on the mantle of champions for sustainable behavior. However, notwithstanding the long-established and rich debate on sustainable consumption, studies are missing that delve deeper on how young consumers, especially Millennials and Gen Z, dialogically frame their sustainable consumption choices and their favor for sustainable brands. We conduct an in-depth netnographic investigation that provides a deep cultural understanding of the motivations and priorities that young consumers associate with sustainable choices in their social media conversations, which represent the most common ground where sustainable commitments are discussed. Considering that plastic-free refillable water bottles are emerging as the daily consumption choice that young consumers are adopting to pursue a more sustainable lifestyle, we see in that a compelling research context in which the motivations that young consumers prioritize when they embrace plastic-free brands can be explored. Our findings visually map and dig deeper into the complex constellation of the dominant themes and interplays among them that young consumers discuss in their conversations about the adoption of plastic-free refillable water bottles. Across all the conversations we analyzed, the notion of care emerges as the key priority for young consumers and sustainable consumption is depicted as a holistic form of self-care. Our paper contributes to delve deeper into those conversational dynamics in and through which the priorities related to sustainable consumption choices are shaped and constructed through the expressive and material capacities of the different social formations that are engaged into the discussion of sustainability issues. Our paper also provides a methodological blueprint for the investigation of the dialogic process of sustainable brand building.