COVID-19 pandemic has raised significant challenges for health services targeted at patients with chronic diseases: hospitals and medical clinics had to find new and practical solutions to address the impacts on individual and collective well-being. The paper aims to investigate the evolution of the Italian eHealth service ecosystem during and after the pandemic for chronic patients and to recognize tensions arising in the service ecosystem when actors with different worldviews interact and to understand how actors resolve the different tensions through the development of new institutional arrangements.
Anzivino, A., Sebastiani, R., TENSIONS IN THE eHEALTH SERVICE ECOSYSTEM IN COVID-19 ERA. EVIDENCE FROM ITALY, Abstract de <<The 17th International research symposium on service excellence in management (QUIS17) Jan. 12th-14th 2022, Valencia>>, (Valencia, 12-14 January 2022 ), Editorial Universitat Politècnica de Valencia, Valencia 2022: 596-600 [https://hdl.handle.net/10807/220413]
TENSIONS IN THE eHEALTH SERVICE ECOSYSTEM IN COVID-19 ERA. EVIDENCE FROM ITALY
Anzivino, Alessia
;Sebastiani, Roberta
2022
Abstract
COVID-19 pandemic has raised significant challenges for health services targeted at patients with chronic diseases: hospitals and medical clinics had to find new and practical solutions to address the impacts on individual and collective well-being. The paper aims to investigate the evolution of the Italian eHealth service ecosystem during and after the pandemic for chronic patients and to recognize tensions arising in the service ecosystem when actors with different worldviews interact and to understand how actors resolve the different tensions through the development of new institutional arrangements.
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