Teleservices and quality of life a new health orientation

In the last years a new dynamic medical approach emerged by the interrelationships among biological, psychological and sociological elements. Health takes a key role connected with more subjective aspects linked to life quality dimensions redefined by the emerging number of elderly, chronic patients and by the needs of disabled people. All this requires a non-stop and customised assistance guaranteed by the integration between medical services and social ones. The health system’s priorities, thus, become quality, efficiency, care suitability and customised medical supply. To attain these goals, in a complexity characterised context, organisations need to develop and strengthen relationships. The purpose of this paper is to analyse how relationships structure themselves and their impact on the different actors, investigating about their strategic-organisational approach. Furthermore the development of interdependent relationships has been recently helped and increased by new technologies, determining the birth of telemedicine-telehealth services. Therefore this paper relates on how technology determines the technical and/or functional quality of medical services and on the consequent impact on health sector (product and/or process innovation). To reach these purposes two significant cases will be presented: the Italian-French Dante and Aditech project, experimented in two residencies and based on a remote aged/disabled patient’s monitoring; and the San Martino Hospital’s IMA 118 project (Genoa) targeted to guarantee a prompt intervention in case of myocardial infarction