Patient satisfaction with nursing care during biological therapy for inflammatory bowel disease: An observational study

Abstract Background: Patient satisfaction is related to patients’ expectation of health services, which they use to satisfy their needs for maintaining health and curing disease. The management of inflammatory bowel disease (IBD) involves complex diagnostic and therapeutic approaches, in which nurses play a decisive role. The present study evaluated patients’ overall perception of the quality of nursing care received during biological therapy. Methods: The researchers recruited patients who underwent outpatient biological therapy for IBD at a health institution between October and December 2021. They evaluated patient satisfaction of nursing care using three sections of the Newcastle Satisfaction Nursing Scale (NSNS). Participants were categorised according to time of follow-up: long (>12 months), short (≤12 months). Results: The researchers administered 234 questionnaires and enrolled 200 participants (response rate: 86.2%). The overall levels of satisfaction relating to scales A and B of the NSNS were 88.4 and 90.7, respectively. Patient loyalty was found to have a significant positive affect on satisfaction for scales A (90.5 versus 82.9, long versus short follow-up) and B (92.5 versus 86.0, long versus short follow-up) (p<0.05). Conclusions: The level of patient satisfaction at the centre was excellent, indicating that the overall perception of nursing care was very high.