The goal of the paper is to investigate how sustainable hospitality companies accomplish the transformative potential of their business for improving the individual and collective well-being in the tourism and hospitality industry. Hence, we took into consideration the case of the Albergo Diffuso (AD), an innovative Italian model of hospitality. We adopted a case study approach based on 17 semi-structured interviews with key informants and a netnographic study analysing 1302 comments of previous guests - 286 in English and 1016 in Italian - on the popular booking website Tripadvisor. From the data analysis, five recurring themes emerged: Sustainability Concerns, Reciprocal Exchange, Mutual Network, Cultural Views, and Authentic Experience. These represent the Transformative Factors that impact on the individual and collective well-being from a hedonic and eudaimonic perspective in hospitality organisations.

Galeone, A. B., Sebastiani, R., Transformative Service Research in Hospitality, <<TOURISM MANAGEMENT>>, 2021; 87 (December): N/A-N/A. [doi:10.1016/j.tourman.2021.104366] [http://hdl.handle.net/10807/190221]

Transformative Service Research in Hospitality

Galeone, Annalisa Beatrice;Sebastiani, Roberta
2021

Abstract

The goal of the paper is to investigate how sustainable hospitality companies accomplish the transformative potential of their business for improving the individual and collective well-being in the tourism and hospitality industry. Hence, we took into consideration the case of the Albergo Diffuso (AD), an innovative Italian model of hospitality. We adopted a case study approach based on 17 semi-structured interviews with key informants and a netnographic study analysing 1302 comments of previous guests - 286 in English and 1016 in Italian - on the popular booking website Tripadvisor. From the data analysis, five recurring themes emerged: Sustainability Concerns, Reciprocal Exchange, Mutual Network, Cultural Views, and Authentic Experience. These represent the Transformative Factors that impact on the individual and collective well-being from a hedonic and eudaimonic perspective in hospitality organisations.
2021
Inglese
Galeone, A. B., Sebastiani, R., Transformative Service Research in Hospitality, <<TOURISM MANAGEMENT>>, 2021; 87 (December): N/A-N/A. [doi:10.1016/j.tourman.2021.104366] [http://hdl.handle.net/10807/190221]
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10807/190221
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