Three-dimensional printing (3DP) is used for multiple purposes in many fields and it is attracting attention, both academically and managerially, in the context of a customer-centric approach to supply chain management. The purpose of this paper is to explore how 3DP enables supply chain customer-centricity through value co-creation by the analysis of a case study, the manufacture of an innovative 3D printed component in the aerospace sector. The research highlights that (1) the usage of 3DP enables the adoption of an external customer-centric supply chain orientation drawing on four sources of value co-creation (2) value co-creation network based on 3DP requires a particular form of collaboration and coordination, bringing specific benefits for all the partners involved. A conceptual framework, leading to propositions, is developed identifying the elements of a customer-centric supply chain based on the principles of co-creation. Finally, theoretical and managerial implications and future research directions are outlined.

Martinelli, E. M., Christopher, M., 3D Printing: enabling the customer centricity on the Supply Chain, <<INTERNATIONAL JOURNAL OF VALUE CHAIN MANAGEMENT>>, 2019; 10 (2): 87-106. [doi:10.1504/IJVCM.2019.099097] [http://hdl.handle.net/10807/145086]

3D Printing: enabling the customer centricity on the Supply Chain

Martinelli, Elisa Martina
;
2019

Abstract

Three-dimensional printing (3DP) is used for multiple purposes in many fields and it is attracting attention, both academically and managerially, in the context of a customer-centric approach to supply chain management. The purpose of this paper is to explore how 3DP enables supply chain customer-centricity through value co-creation by the analysis of a case study, the manufacture of an innovative 3D printed component in the aerospace sector. The research highlights that (1) the usage of 3DP enables the adoption of an external customer-centric supply chain orientation drawing on four sources of value co-creation (2) value co-creation network based on 3DP requires a particular form of collaboration and coordination, bringing specific benefits for all the partners involved. A conceptual framework, leading to propositions, is developed identifying the elements of a customer-centric supply chain based on the principles of co-creation. Finally, theoretical and managerial implications and future research directions are outlined.
Inglese
Martinelli, E. M., Christopher, M., 3D Printing: enabling the customer centricity on the Supply Chain, <<INTERNATIONAL JOURNAL OF VALUE CHAIN MANAGEMENT>>, 2019; 10 (2): 87-106. [doi:10.1504/IJVCM.2019.099097] [http://hdl.handle.net/10807/145086]
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/10807/145086
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