Digital technologies based remote care solutions (i.e. smart devices) emerge as disruptive and transformative technologies that foster the development of new and innovative healthcare services (i.e. remote health monitoring, smart track and analyze health data: Ostrom et al., 2015; Free et al., 2013) and drive the emergence of a more effective and cost-efficient service ecosystem (i.e. self and personalized healthcare; Caulfield, Donnelly, 2013). In such emerging healthcare ecosystems, smart devices effectively connect the emotional, social and physical needs of the actors (patients and their families, physicians, other service providers, etc.) to transform the patient into an active actor who integrates resources and co-creates value (Anderson et al., 2013; Danaher, Gallan, 2016; Anderson et al., 2018). Therefore, this paper aims to investigate the combinatorial processes of resource integration transforming patients in a resources integrator (Vargo, 2008) and leading new and emerging service ecosystems (e.g., Meynhardt et al., 2016; Peters, 2016; Taillard et al., 2016).
Sebastiani, R., Anzivino, A., Caridà, A., Melia, M., Digital-mediated healthcare: defining a new, emerging and valuable service ecosystem, in Evert Gummesson, C. M. F. P. (ed.), SERVICE DOMINANT LOGIC, NETWORK & SYSTEMS THEORY AND SERVICE SCIENCE: INTEGRATING THREE PERSPECTIVES FOR A NEW SERVICE AGENDA, Aracne, Lecce 2019: 234- 248 [http://hdl.handle.net/10807/144129]
Digital-mediated healthcare: defining a new, emerging and valuable service ecosystem
Sebastiani, Roberta
;Anzivino, Alessia;
2019
Abstract
Digital technologies based remote care solutions (i.e. smart devices) emerge as disruptive and transformative technologies that foster the development of new and innovative healthcare services (i.e. remote health monitoring, smart track and analyze health data: Ostrom et al., 2015; Free et al., 2013) and drive the emergence of a more effective and cost-efficient service ecosystem (i.e. self and personalized healthcare; Caulfield, Donnelly, 2013). In such emerging healthcare ecosystems, smart devices effectively connect the emotional, social and physical needs of the actors (patients and their families, physicians, other service providers, etc.) to transform the patient into an active actor who integrates resources and co-creates value (Anderson et al., 2013; Danaher, Gallan, 2016; Anderson et al., 2018). Therefore, this paper aims to investigate the combinatorial processes of resource integration transforming patients in a resources integrator (Vargo, 2008) and leading new and emerging service ecosystems (e.g., Meynhardt et al., 2016; Peters, 2016; Taillard et al., 2016).
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