Nowadays, managing change in complex services requires that middle management re-designs its objects and professional practices, in order to cope with new needs. It seems therefore crucial to activate training settings that allow managers to: (1) develop research and analytical skills on their own work practices and professional objects; (2) face and manage conflict, related to every change, that represents an opportunity to reflect and review one's own practices; and (3) build new and shared repertories of managerial practices, able to support a better form of living and working together within the management community. Moving from these hypotheses, inside the setting of a training intervention conducted in an educational service, the article discusses a specific tool used to generate opportunity of exchange, and reflection, within a challenging framework of change.

Gorli, M., Ripamonti, S. C., Galuppo, L., Change and Management of Complex Services: The Ethno-narrative Form to Support Good Living and Working Together, <<WORLD FUTURES>>, 72; 72 (5-6): 284-303. [doi:10.1080/02604027.2016.1256079] [http://hdl.handle.net/10807/101393]

Change and Management of Complex Services: The Ethno-narrative Form to Support Good Living and Working Together

Gorli, Mara
;
Ripamonti, Silvio Carlo
Secondo
;
Galuppo, Laura
Ultimo
2016

Abstract

Nowadays, managing change in complex services requires that middle management re-designs its objects and professional practices, in order to cope with new needs. It seems therefore crucial to activate training settings that allow managers to: (1) develop research and analytical skills on their own work practices and professional objects; (2) face and manage conflict, related to every change, that represents an opportunity to reflect and review one's own practices; and (3) build new and shared repertories of managerial practices, able to support a better form of living and working together within the management community. Moving from these hypotheses, inside the setting of a training intervention conducted in an educational service, the article discusses a specific tool used to generate opportunity of exchange, and reflection, within a challenging framework of change.
Inglese
Gorli, M., Ripamonti, S. C., Galuppo, L., Change and Management of Complex Services: The Ethno-narrative Form to Support Good Living and Working Together, <<WORLD FUTURES>>, 72; 72 (5-6): 284-303. [doi:10.1080/02604027.2016.1256079] [http://hdl.handle.net/10807/101393]
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/10807/101393
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