This article takes into consideration the new needs and the changes of the healthcare and the performance measurement tools. The research question is: do they fit? Are performance measurement tools coherent with the changes that are taking place in the healthcare sector? The conclusions are that Performance measurement tools are from the 1990s and they do not fit the needs of the 21st century patients any more
Vendramini, E. A., Trends and tools for performance measurement in thehealthcare sector:, Contributed paper, in Il governo aziendale tra tradizione e innovazione, (Pisa, 15-16 September 2016), FrancoAngeli, Torino 2016: 10-18 [http://hdl.handle.net/10807/101128]
Trends and tools for performance measurement in the healthcare sector:
Vendramini, Emanuele Antonio
2016
Abstract
This article takes into consideration the new needs and the changes of the healthcare and the performance measurement tools. The research question is: do they fit? Are performance measurement tools coherent with the changes that are taking place in the healthcare sector? The conclusions are that Performance measurement tools are from the 1990s and they do not fit the needs of the 21st century patients any more
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