Managing access to health and social care services is a relevant and complex issue, given the need to integrate processes articulated across a variety of providers. In this regard, the literature highlights the importance of developing cultural integration processes, based on a shared strategic vision and on clear objectives, and of exploiting public engagement and co-production dynamics. The aim of this research was to explore the usefulness of strategy maps in supporting the definition and implementation of a strategy for managing access to an inter-organizational network of social and health services. The results, obtained through an action research methodology, show that the use of a common strategy map in an Italian province influenced the organizational actors’ interpretation and decision-making processes, resulting in concrete rationalization initiatives with respect to access management.

Cifalino', A., Lisi, I. E., L’utilizzo delle mappe strategiche nel governo dell’accesso ai servizi socio-sanitari, <<AZIENDA PUBBLICA>>, 2016; (3): 311-330 [http://hdl.handle.net/10807/97941]

L’utilizzo delle mappe strategiche nel governo dell’accesso ai servizi socio-sanitari

Cifalino', Antonella;Lisi, Irene Eleonora
2016

Abstract

Managing access to health and social care services is a relevant and complex issue, given the need to integrate processes articulated across a variety of providers. In this regard, the literature highlights the importance of developing cultural integration processes, based on a shared strategic vision and on clear objectives, and of exploiting public engagement and co-production dynamics. The aim of this research was to explore the usefulness of strategy maps in supporting the definition and implementation of a strategy for managing access to an inter-organizational network of social and health services. The results, obtained through an action research methodology, show that the use of a common strategy map in an Italian province influenced the organizational actors’ interpretation and decision-making processes, resulting in concrete rationalization initiatives with respect to access management.
Italiano
Cifalino', A., Lisi, I. E., L’utilizzo delle mappe strategiche nel governo dell’accesso ai servizi socio-sanitari, <>, 2016; (3): 311-330 [http://hdl.handle.net/10807/97941]
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/10807/97941
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