This paper aims at testing whether and how the adoption of Informa-tion and Communication Technologies (ICTs) can lead to value creation. The analysis builds on previous studies according to which ICTs can determine fa-vourable economic outcomes because they lead to sound improvements at the op-erating process level and to a superior product offering. In this paper we wanted to check whether such value creation mechanism can be further boosted when com-panies embed the superior operating performance gained through the adoption of ICTs into a more valuable product offering. The paper presents the evidence of a survey conducted in Italy, which led to collect 109 usable questionnaires. Data have been analysed through the Structural Equation Modeling technique. Empiri-cal evidence shows that ICTs can lead to value creation mainly because they de-termine a better process’ responsiveness and that, when such responsiveness is embedded into a superior product offering, value creation is further boosted.

Belvedere, V., Grando, A., Bielli, P., The impact of Information and Communication Technologies on operating processes: evidence from a survey, Paper, in itAIS 2011 - VIII Conference of the Italian Chapter of AIS - Information Systems: a crossroads for Organization, Management, Accounting and Engineering, (Roma, 07-08 October 2011), itAIS, Roma 2011: 1-8 [http://hdl.handle.net/10807/89386]

The impact of Information and Communication Technologies on operating processes: evidence from a survey

Belvedere, Valeria
Primo
;
2011

Abstract

This paper aims at testing whether and how the adoption of Informa-tion and Communication Technologies (ICTs) can lead to value creation. The analysis builds on previous studies according to which ICTs can determine fa-vourable economic outcomes because they lead to sound improvements at the op-erating process level and to a superior product offering. In this paper we wanted to check whether such value creation mechanism can be further boosted when com-panies embed the superior operating performance gained through the adoption of ICTs into a more valuable product offering. The paper presents the evidence of a survey conducted in Italy, which led to collect 109 usable questionnaires. Data have been analysed through the Structural Equation Modeling technique. Empiri-cal evidence shows that ICTs can lead to value creation mainly because they de-termine a better process’ responsiveness and that, when such responsiveness is embedded into a superior product offering, value creation is further boosted.
Inglese
itAIS 2011 - VIII Conference of the Italian Chapter of AIS - Information Systems: a crossroads for Organization, Management, Accounting and Engineering
itAIS 2011 - VIII Conference of the Italian Chapter of AIS - Information Systems: a crossroads for Organization, Management, Accounting and Engineering
Roma
Paper
7-ott-2011
8-ott-2011
978-88-6105-063-1
itAIS
Belvedere, V., Grando, A., Bielli, P., The impact of Information and Communication Technologies on operating processes: evidence from a survey, Paper, in itAIS 2011 - VIII Conference of the Italian Chapter of AIS - Information Systems: a crossroads for Organization, Management, Accounting and Engineering, (Roma, 07-08 October 2011), itAIS, Roma 2011: 1-8 [http://hdl.handle.net/10807/89386]
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/10807/89386
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