IRIS PubliCatt
PubliCatt è il repository istituzionale ad accesso aperto dell'Università Cattolica del Sacro Cuore, dove gli utenti autorizzati afferenti all'Ateneo provvedono direttamente e autonomamente a depositare e a rendere visibili le proprie pubblicazioni, inserendo i dati descrittivi del documento stesso ("metadati", quali il titolo, autore, abstract, etc.) e, laddove possibile, il testo della pubblicazione stessa (full-text).
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EnglishStarting point of our study is that service innovation is a collective phenomenon where new meanings emerge and are shared among actors. The attention shifts from the outcome (the innovative offering) to the process of service innovation. Concepts from social construction help us in better framing service innovation as a process of co-construction and sense-making by companies, customers and other partners as inter-subjective actors in a social, economic, cultural context (Edvardsson et al. 2010).
| Autori: | |
| Titolo: | Service Innovation as a process of sense-making |
| Data di pubblicazione: | 2013 |
| Abstract: | Starting point of our study is that service innovation is a collective phenomenon where new meanings emerge and are shared among actors. The attention shifts from the outcome (the innovative offering) to the process of service innovation. Concepts from social construction help us in better framing service innovation as a process of co-construction and sense-making by companies, customers and other partners as inter-subjective actors in a social, economic, cultural context (Edvardsson et al. 2010). |
| Lingua: | Italiano |
| Titolo del libro: | Service Innovation Research |
| Editore: | Aracne editrice |
| ISBN: | 978-3-319-43378-3 |
| Citazione: | Mele, C., Sebastiani, R., Corsaro, D., Service Innovation as a process of sense-making, in Colurcio M, C. M., Edvardsson B, E. B., Wittel L, W. L. (ed.), Service Innovation Research, Aracne editrice, Roma 2013: 57- 63 [http://hdl.handle.net/10807/89048] |
| Appare nelle tipologie: | In libro con curatela: Capitolo o saggio; Prefazione/Postfazione; Breve introduzione; Schede di catalogo, repertorio o corpus |
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