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EnglishThe aim of the paper is to understand and measure the effect that different capacity management strategies can have on the well-being of front-line employees in healthcare organizations. Healthcare organizations cope with a fluctuating demand through capacity management decisions, which mainly concern professionals who carry out front-lines tasks. Such strategies may produce some psychological effects, namely in terms of well-being that can in turn drive service quality. We present a study carried out on a database collected from 42 hospitals. Empirical evidence shows that tougher schedules and less flexible contracts lead toward lower job satisfaction and well-being of the employees.
| Autori: | |
| Titolo: | The effect of capacity management strategies on employees’ well-being. A quantitative investigation in the healthcare industry |
| Digital Object Identifier (DOI): | http://dx.doi.org/10.1016/j.emj.2016.12.001 |
| Data di pubblicazione: | 2015 |
| Abstract: | The aim of the paper is to understand and measure the effect that different capacity management strategies can have on the well-being of front-line employees in healthcare organizations. Healthcare organizations cope with a fluctuating demand through capacity management decisions, which mainly concern professionals who carry out front-lines tasks. Such strategies may produce some psychological effects, namely in terms of well-being that can in turn drive service quality. We present a study carried out on a database collected from 42 hospitals. Empirical evidence shows that tougher schedules and less flexible contracts lead toward lower job satisfaction and well-being of the employees. |
| Lingua: | Inglese |
| Titolo del libro: | 22nd EUROMA Conference - Operations Management for Sustainable Competitiveness |
| ISBN: | 978-2-9700901-2-0 |
| Editore: | Euroma |
| Nome del convegno: | 22nd EUROMA Conference - Operations Management for Sustainable Competitiveness |
| Luogo del convegno: | Neuchatel |
| Data inizio evento: | 2015-06-26 |
| Data fine evento: | 2015-07-01 |
| Tipo di contributo: | Paper |
| Citazione: | Sebastiano, A., Belvedere, V., Grando, A., Giangreco, A., The effect of capacity management strategies on employees’ well-being. A quantitative investigation in the healthcare industry, Paper, in 22nd EUROMA Conference - Operations Management for Sustainable Competitiveness, (Neuchatel, 26-June 01-July 2015), Euroma, Amsterdam 2015: 1-10. 10.1016/j.emj.2016.12.001 [http://hdl.handle.net/10807/88278] |
| Appare nelle tipologie: | Paper, Selected paper, Contributed paper, Working paper, Poster, Poster paper, Comunicazione, Relazione (in volume) |
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