The aim of the paper is to understand and measure the effect that different capacity management strategies can have on the well-being of front-line employees in healthcare organizations. Healthcare organizations cope with a fluctuating demand through capacity management decisions, which mainly concern professionals who carry out front-lines tasks. Such strategies may produce some psychological effects, namely in terms of well-being that can in turn drive service quality. We present a study carried out on a database collected from 42 hospitals. Empirical evidence shows that tougher schedules and less flexible contracts lead toward lower job satisfaction and well-being of the employees.

Sebastiano, A., Belvedere, V., Grando, A., Giangreco, A., The effect of capacity management strategies on employees’ well-being. A quantitative investigation in the healthcare industry, Paper, in 22nd EUROMA Conference - Operations Management for Sustainable Competitiveness, (Neuchatel, 26-June 01-July 2015), Euroma, Amsterdam 2015: 1-10. 10.1016/j.emj.2016.12.001 [http://hdl.handle.net/10807/88278]

The effect of capacity management strategies on employees’ well-being. A quantitative investigation in the healthcare industry

Belvedere, Valeria
Secondo
;
2015

Abstract

The aim of the paper is to understand and measure the effect that different capacity management strategies can have on the well-being of front-line employees in healthcare organizations. Healthcare organizations cope with a fluctuating demand through capacity management decisions, which mainly concern professionals who carry out front-lines tasks. Such strategies may produce some psychological effects, namely in terms of well-being that can in turn drive service quality. We present a study carried out on a database collected from 42 hospitals. Empirical evidence shows that tougher schedules and less flexible contracts lead toward lower job satisfaction and well-being of the employees.
Inglese
22nd EUROMA Conference - Operations Management for Sustainable Competitiveness
22nd EUROMA Conference - Operations Management for Sustainable Competitiveness
Neuchatel
Paper
26-giu-2015
1-lug-2015
978-2-9700901-2-0
Euroma
Sebastiano, A., Belvedere, V., Grando, A., Giangreco, A., The effect of capacity management strategies on employees’ well-being. A quantitative investigation in the healthcare industry, Paper, in 22nd EUROMA Conference - Operations Management for Sustainable Competitiveness, (Neuchatel, 26-June 01-July 2015), Euroma, Amsterdam 2015: 1-10. 10.1016/j.emj.2016.12.001 [http://hdl.handle.net/10807/88278]
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10807/88278
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