The aim of the paper is to understand and measure the effect that different capacity management strategies can have on the well-being of front-line employees in healthcare organizations. Healthcare organizations cope with a fluctuating demand through capacity management decisions, which mainly concern professionals who carry out front-lines tasks. Such strategies may produce some psychological effects, namely in terms of well-being that can in turn drive service quality. We present a study carried out on a database collected from 42 hospitals. Empirical evidence shows that tougher schedules and less flexible contracts lead toward lower job satisfaction and well-being of the employees.
Sebastiano, A., Belvedere, V., Grando, A., Giangreco, A., The effect of capacity management strategies on employees’ well-being. A quantitative investigation in the healthcare industry, Paper, in 22nd EUROMA Conference - Operations Management for Sustainable Competitiveness, (Neuchatel, 26-June 01-July 2015), Euroma, Amsterdam 2015: 1-10. 10.1016/j.emj.2016.12.001 [http://hdl.handle.net/10807/88278]
Autori: | ||
Titolo: | The effect of capacity management strategies on employees’ well-being. A quantitative investigation in the healthcare industry | |
Digital Object Identifier (DOI): | http://dx.doi.org/10.1016/j.emj.2016.12.001 | |
Data di pubblicazione: | 2015 | |
Abstract: | The aim of the paper is to understand and measure the effect that different capacity management strategies can have on the well-being of front-line employees in healthcare organizations. Healthcare organizations cope with a fluctuating demand through capacity management decisions, which mainly concern professionals who carry out front-lines tasks. Such strategies may produce some psychological effects, namely in terms of well-being that can in turn drive service quality. We present a study carried out on a database collected from 42 hospitals. Empirical evidence shows that tougher schedules and less flexible contracts lead toward lower job satisfaction and well-being of the employees. | |
Lingua: | Inglese | |
Titolo del libro: | 22nd EUROMA Conference - Operations Management for Sustainable Competitiveness | |
ISBN: | 978-2-9700901-2-0 | |
Editore: | Euroma | |
Nome del convegno: | 22nd EUROMA Conference - Operations Management for Sustainable Competitiveness | |
Luogo del convegno: | Neuchatel | |
Data inizio evento: | 2015-06-26 | |
Data fine evento: | 2015-07-01 | |
Tipo di contributo: | Paper | |
Citazione: | Sebastiano, A., Belvedere, V., Grando, A., Giangreco, A., The effect of capacity management strategies on employees’ well-being. A quantitative investigation in the healthcare industry, Paper, in 22nd EUROMA Conference - Operations Management for Sustainable Competitiveness, (Neuchatel, 26-June 01-July 2015), Euroma, Amsterdam 2015: 1-10. 10.1016/j.emj.2016.12.001 [http://hdl.handle.net/10807/88278] | |
Appare nelle tipologie: | Paper, Selected paper, Contributed paper, Working paper, Poster, Poster paper, Comunicazione, Relazione (in volume) |