Through an in-depth analysis of a customer–supplier relationship in the information technology market, we illustrate the complexities of vertical coordination processes. We focus on the strategic and organizational criteria that suppliers and customers must design in order to favour interaction between their heterogeneous competencies. In the examined case, the supplier provides general purpose knowledge to be utilized and enriched through the contact with, and fertilization by, application abilities available at the customer level.

Tunisini, A., Zanfei, A., Exploiting and Creating Knowledge through Customer-Supplier Relationships: Lessons from a Case Study, <<R & D MANAGEMENT>>, 1998; 28 (2): 111-118. [doi:10.1111/1467-9310.00087] [http://hdl.handle.net/10807/8552]

Exploiting and Creating Knowledge through Customer-Supplier Relationships: Lessons from a Case Study

Tunisini, Annalisa;
1998

Abstract

Through an in-depth analysis of a customer–supplier relationship in the information technology market, we illustrate the complexities of vertical coordination processes. We focus on the strategic and organizational criteria that suppliers and customers must design in order to favour interaction between their heterogeneous competencies. In the examined case, the supplier provides general purpose knowledge to be utilized and enriched through the contact with, and fertilization by, application abilities available at the customer level.
1998
Inglese
Tunisini, A., Zanfei, A., Exploiting and Creating Knowledge through Customer-Supplier Relationships: Lessons from a Case Study, <<R & D MANAGEMENT>>, 1998; 28 (2): 111-118. [doi:10.1111/1467-9310.00087] [http://hdl.handle.net/10807/8552]
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10807/8552
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