Literature reports contrasting findings concerning the impacts generated by the introduction, driven by legislative reforms, of performance measurement systems in the public sector. Given the ever growing relevance of primary care services within the Italian NHS, this study was aimed at exploring the construction and the potential managerial use of a primary care performance measurement system set down to comply with institutional accountability requirements. This purpose was pursued through an empirical investigation, promoted by the Italian Health Ministry and conducted in collaboration with four local health units, aimed at theoretically developing and empirically testing a performance measurement system based on data contained in the ministerial flows regarding homecare and residential care services. Results demonstrate the feasibility, reliability, and relevance of the proposed system and identify several factors that may facilitate – or obstacle – its actual use.

Cifalino', A., Lisi, I. E., La misurazione delle performance dei servizi domiciliari e residenziali tra riforme istituzionali ed applicazioni locali, <<MECOSAN>>, 2015; (93): 9-32. [doi:10.3280/MESA2015-023002] [http://hdl.handle.net/10807/68090]

La misurazione delle performance dei servizi domiciliari e residenziali tra riforme istituzionali ed applicazioni locali

Cifalino', Antonella;Lisi, Irene Eleonora
2015

Abstract

Literature reports contrasting findings concerning the impacts generated by the introduction, driven by legislative reforms, of performance measurement systems in the public sector. Given the ever growing relevance of primary care services within the Italian NHS, this study was aimed at exploring the construction and the potential managerial use of a primary care performance measurement system set down to comply with institutional accountability requirements. This purpose was pursued through an empirical investigation, promoted by the Italian Health Ministry and conducted in collaboration with four local health units, aimed at theoretically developing and empirically testing a performance measurement system based on data contained in the ministerial flows regarding homecare and residential care services. Results demonstrate the feasibility, reliability, and relevance of the proposed system and identify several factors that may facilitate – or obstacle – its actual use.
Italiano
Cifalino', A., Lisi, I. E., La misurazione delle performance dei servizi domiciliari e residenziali tra riforme istituzionali ed applicazioni locali, <>, 2015; (93): 9-32. [doi:10.3280/MESA2015-023002] [http://hdl.handle.net/10807/68090]
File in questo prodotto:
File Dimensione Formato  
CIF LISI Mecosan 2015 LIGHT.pdf

non disponibili

Tipologia file ?: Versione Editoriale (PDF)
Licenza: Non specificato
Dimensione 1.69 MB
Formato Unknown
1.69 MB Unknown   Visualizza/Apri

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/10807/68090
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 0
  • ???jsp.display-item.citation.isi??? ND
social impact