Social work, people in poverty and social exclusion: Co-construction of work reintegration projects for people in poverty

This article presents the results of research on the Informa Lavoro (Job Information Desk), which operates in a social context in the Friuli Venezia Giulia region. The service is aimed at people living in poverty or at risk of social exclusion who have already begun a broader process of assistance with social services, seeking to address the needs and problems that led them to the service. The research analyses, based on the voices of the protagonists, the cross-cutting factors present in various successful and unsuccessful interventions. The results show that building a relationship based on trust, reciprocity, participation and the co-construction of support projects together with experts by experience and the people who support them in facing difficulties, especially in difficult times, is one of the key elements for improving or escaping from a situation of poverty and/or social exclusion.