Non-profit organisations and hybrid work: Evidence from a case study in the United Kingdom

The aim of this work-in-progress is to advance a discussion on hybrid work through a single case study (Yin, 2018) based on an NPO operating in the United Kingdom (UK). To adopt an organisation-centred approach for closely investigating hybrid work in NPOs, this study draws on the recent literature examining the DT process of NPOs (Brink et al., 2020; Nahrkhalaji et al., 2019; Vogelsang et al., 2021), given the strong relations between the two phenomena (Gierlich- Joas and Zimmer, 2023; Nagel, 2020; Zimmer et al., 2023). Then, the research protocol included the development of a tailored semi-structured interview based on a conceptual DT framework for NPOs provided by the literature (Cipriano and Za, 2022). Since the research design followed the sociotechnical tradition in the footsteps of Enid Mumford (Mumford, 1999, 1998), some evidence emerged about how the NPO redesigned work practices during COVID-19. As a preliminary result, this work sheds light on some peculiarities and difficulties concerning a sudden shift from traditional non-profit operations to a new set of digitalised and remote ones that should be carefully addressed by NPOs operating in the digital era.