The Perspective of Community Members in the Assessment of the Social Value Generated by Non-profit and Voluntary Organizations

This study aimed at developing a scale to measure Social Added Value (SAV) according to the perspective of community members, building on the relational framework and complementing the work of Mannarini et al. (Voluntas: Int J Voluntary Nonprofit Organ 29(6):1315–1329, 2018). The study was conducted on 720 Italian citizens who were not directly involved in Nonprofit and Voluntary Organizations (NPVOs) as active members to examine the statistical validity and psychometric properties of the SAV scale. Confirmatory factor analyses showed that good and satisfactory fit indexes were obtained by a third-order factor model saturated by two second-order variables (contribution to community and quality of external relationships) and eight first-order variables (services and tasks, vision, social responsibility, control mutuality, communality relationship, trust, commitment, capacity to build community connections). Additional analyses revealed that both perceived NPVOs target values and sense of belonging to the community were positively associated with SAV. Theoretical, methodological and practical implications of the findings are discussed.