The concepts of patient-centered care and patient engagement are often used interchangeably in health policy debates. In fact, it is frequently -and implicitly -assumed that putting patients at the centre of care will more or less spontaneously lead to fully engaged patients. This chapter questions these assumptions. By focusing on the hospital's patient-centered reform in Italy, the chapter discusses the overlaps but also the discrepancies between the practices of putting patients at the centre and those of engaging patients. Discrepancies may appear at three levels: the new hospital model may challenge the establishment of a close alliance between patients and professionals, the new hospital spaces may not be perceived as a catalyst for improving patients' experiences, and the inter-and intra-professional struggles derived from the new configuration of hospital teams at an early stage may hinder patient care delivery. The chapter proposes some strategies for patient-centered hospitals to increase their capacity to engage patients and families in the management of their care plan.

Gorli, M., Galuppo, L., Liberati, E. G., Scaratti, G., The patient centered organizational model in italian hospitals: Practical challenges for patient engagement, in Graffigna, G. (ed.), Promoting Patient Engagement and Participation for Effective Healthcare Reform, IGI Global, Hershey PA 2017: 290- 308. 10.4018/978-1-5225-2237-9.ch012 [http://hdl.handle.net/10807/110434]

The patient centered organizational model in italian hospitals: Practical challenges for patient engagement

Gorli, Mara;Galuppo, Laura;Liberati, Elisa G.;Scaratti, Giuseppe
2017

Abstract

The concepts of patient-centered care and patient engagement are often used interchangeably in health policy debates. In fact, it is frequently -and implicitly -assumed that putting patients at the centre of care will more or less spontaneously lead to fully engaged patients. This chapter questions these assumptions. By focusing on the hospital's patient-centered reform in Italy, the chapter discusses the overlaps but also the discrepancies between the practices of putting patients at the centre and those of engaging patients. Discrepancies may appear at three levels: the new hospital model may challenge the establishment of a close alliance between patients and professionals, the new hospital spaces may not be perceived as a catalyst for improving patients' experiences, and the inter-and intra-professional struggles derived from the new configuration of hospital teams at an early stage may hinder patient care delivery. The chapter proposes some strategies for patient-centered hospitals to increase their capacity to engage patients and families in the management of their care plan.
Inglese
Promoting Patient Engagement and Participation for Effective Healthcare Reform
9781466699922
IGI Global
Gorli, M., Galuppo, L., Liberati, E. G., Scaratti, G., The patient centered organizational model in italian hospitals: Practical challenges for patient engagement, in Graffigna, G. (ed.), Promoting Patient Engagement and Participation for Effective Healthcare Reform, IGI Global, Hershey PA 2017: 290- 308. 10.4018/978-1-5225-2237-9.ch012 [http://hdl.handle.net/10807/110434]
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/10807/110434
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