This manuscript examines, in a context of radical innovation, the effectiveness of cross functional teams mediating between exploration and exploitation and the knowledge processes that enable organizational ambidexterity. To do so, we conducted a 9 month case study at one of the biggest European banks which is introducing Big Data technologies to support the activity of its corporate relationship managers. The case study focuses on the relationship between the R&D Department and the ICT services provider of the bank and gives evidences that cross-functional teams involving directly these two poles are not, at the first step, the most effective solution at middle-manager level.

Palazesi, A., Frigerio, C., Rajola, F., Conciliating Exploration and Exploitation at Middle-Manager Level: The Case Study of a European Bank introducing Big-Data, in Lugmayr A, L. A. (ed.), Enterprise Applications and Services in the Finance Industry, Springer, Berlino 2016: 90- 105. 10.1007/978-3-319-28151-3_7 [http://hdl.handle.net/10807/78970]

Conciliating Exploration and Exploitation at Middle-Manager Level: The Case Study of a European Bank introducing Big-Data

Frigerio, Chiara
Secondo
;
Rajola, Federico
Ultimo
2016

Abstract

This manuscript examines, in a context of radical innovation, the effectiveness of cross functional teams mediating between exploration and exploitation and the knowledge processes that enable organizational ambidexterity. To do so, we conducted a 9 month case study at one of the biggest European banks which is introducing Big Data technologies to support the activity of its corporate relationship managers. The case study focuses on the relationship between the R&D Department and the ICT services provider of the bank and gives evidences that cross-functional teams involving directly these two poles are not, at the first step, the most effective solution at middle-manager level.
Inglese
Enterprise Applications and Services in the Finance Industry
978-3-319-28150-6
Springer
Palazesi, A., Frigerio, C., Rajola, F., Conciliating Exploration and Exploitation at Middle-Manager Level: The Case Study of a European Bank introducing Big-Data, in Lugmayr A, L. A. (ed.), Enterprise Applications and Services in the Finance Industry, Springer, Berlino 2016: 90- 105. 10.1007/978-3-319-28151-3_7 [http://hdl.handle.net/10807/78970]
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/10807/78970
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