Outcomes of Smart Tourism Applications On-site for a Sustainable Tourism: Evidence from Empirical Studies

In this study, we explore the outcomes of Smart Tourism on-site applications for Sustainable Tourism. Smart Tourism describes a plethora of advanced information and communication technologies applied in the tourism industry. Although various applications of Smart Tourism are described in the literature, the outcomes of ST for a Sustainable Tourism is still under research. To address this gap, we conduct a literature review over Scopus by seeking empirical Smart Tourism applications on-site. We assess the sustainability outcomes by using the framework of the three pillars of sustainability, composed of the economic, environmental and socio-economic pillars. The results show that Smart Tourism applications on-site support the three pillars of sustainability, but not simultaneously. The study has certain implications for practitioners and researchers.