Logistics operations, central to global capitalism, are transforming due to automation and digital technologies like Automatic Guided Vehicles (AGVs), especially in warehouses. Despite technological advances, the sector relies on a low-skilled workforce often facing precarious conditions, including low wages, unsafe environments, and migrant worker exploitation. AGVs have not replaced human labour, as management values human flexibility over full automation to meet market demands, limiting AGV-driven job replacement. Rather, automation displaces labour, leading to work reorganization. AGVs significantly reshape tasks, professional roles, and organizational boundaries. Their impact varies across companies, with technologically autonomous firms like Amazon experiencing deeper labour reorganization and intensified value extraction. Automation's integration depends on corporate governance and market roles, creating uneven effects on workers.
Cirillo, V., Massimo, F. S., Rinaldini, M., Staccioli, J., Logistics Under Automation and Digitalisation: How Technology Displaces Human Work, in Valeria Cirillo, M. R. M. E. V. (ed.), Technology and Work in Services: Vulnerable Workers under Automation and Digitalisation, Palgrave Macmillan, Cham 2025: 43- 73 [https://hdl.handle.net/10807/318076]
Logistics Under Automation and Digitalisation: How Technology Displaces Human Work
Cirillo, Valeria;Staccioli, Jacopo
2025
Abstract
Logistics operations, central to global capitalism, are transforming due to automation and digital technologies like Automatic Guided Vehicles (AGVs), especially in warehouses. Despite technological advances, the sector relies on a low-skilled workforce often facing precarious conditions, including low wages, unsafe environments, and migrant worker exploitation. AGVs have not replaced human labour, as management values human flexibility over full automation to meet market demands, limiting AGV-driven job replacement. Rather, automation displaces labour, leading to work reorganization. AGVs significantly reshape tasks, professional roles, and organizational boundaries. Their impact varies across companies, with technologically autonomous firms like Amazon experiencing deeper labour reorganization and intensified value extraction. Automation's integration depends on corporate governance and market roles, creating uneven effects on workers.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.