Information Systems Interactions are a pivotal point in developing an understanding of a socio-technical system. From this perspective, Information Systems could be defined as the cooperation, coexistence and integration of a socio-technical approach with the social aspect. This research investigates how people communicate in a business and how this is likely to support knowledge sharing practices. Given this, the real-work practices that drive a business emphasise the interactions. This paper proposes an “Interaction-Context” schema, which factors in the interactions sparked by several stakeholders that occur in different areas of interest of a business. Therefore, a multi-proposal expanded analysis of interactions which seek to attend diverse purposes in different contexts. The schema envisages three categories to classify the interaction. Similarly, there are three contexts which distinguish the orientation. Hence, the interplay between interactions, technology and ICT competencies, which support or develop a business, underpin the Proposed Model “Interaction-Context” schema.
Cipriano, M., Bednar, P., Interaction-context schema: A proposed model to support interaction analysis in small and medium enterprises, in Metallo, C., Ferrara, M., Lazazzara, A., Za, S. (ed.), Digital Transformation and Human Behavior, Springer Science and Business Media Deutschland GmbH, Switzerland AG. 2021: <<LECTURE NOTES IN INFORMATION SYSTEMS AND ORGANISATION>>, 37 235- 261. 10.1007/978-3-030-47539-0_17 [https://hdl.handle.net/10807/275017]
Interaction-context schema: A proposed model to support interaction analysis in small and medium enterprises
Cipriano, Michele
Primo
;
2021
Abstract
Information Systems Interactions are a pivotal point in developing an understanding of a socio-technical system. From this perspective, Information Systems could be defined as the cooperation, coexistence and integration of a socio-technical approach with the social aspect. This research investigates how people communicate in a business and how this is likely to support knowledge sharing practices. Given this, the real-work practices that drive a business emphasise the interactions. This paper proposes an “Interaction-Context” schema, which factors in the interactions sparked by several stakeholders that occur in different areas of interest of a business. Therefore, a multi-proposal expanded analysis of interactions which seek to attend diverse purposes in different contexts. The schema envisages three categories to classify the interaction. Similarly, there are three contexts which distinguish the orientation. Hence, the interplay between interactions, technology and ICT competencies, which support or develop a business, underpin the Proposed Model “Interaction-Context” schema.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.