In this chapter, we report the organizational, technological, and individual information technology (IT) issues of Italian IT workers. The participants of our survey are mostly IT professionals, working full time in non-managerial positions. IT strategic planning, IT service management, knowledge management, alignment between IT and business were among the most pressing organizational issues. Top technology concerns include enterprise application integration, business intelligence/analytics, collaborative and workflow tools, and networks/telecommunications. Italian IT employees seem to be satisfied with their work and perceived their workloads to be meaningful. They exhibited low levels of turnover intention and felt quite secure in their jobs.

Frigerio, C., Martinez, M., Iacono, M. P., Rajola, F., Jacks, T., World Scientific-Now Publishers Series in Business, The World IT Project, World Scientific Publishing Co. Pte Ltd, NY 2020 17: 195-207. 10.1142/9789811208645_0016 [http://hdl.handle.net/10807/171354]

World Scientific-Now Publishers Series in Business

Frigerio, C.
Co-primo
;
Rajola, F.
Co-primo
;
2020

Abstract

In this chapter, we report the organizational, technological, and individual information technology (IT) issues of Italian IT workers. The participants of our survey are mostly IT professionals, working full time in non-managerial positions. IT strategic planning, IT service management, knowledge management, alignment between IT and business were among the most pressing organizational issues. Top technology concerns include enterprise application integration, business intelligence/analytics, collaborative and workflow tools, and networks/telecommunications. Italian IT employees seem to be satisfied with their work and perceived their workloads to be meaningful. They exhibited low levels of turnover intention and felt quite secure in their jobs.
Inglese
978-981-12-0863-8
World Scientific Publishing Co. Pte Ltd
17
Frigerio, C., Martinez, M., Iacono, M. P., Rajola, F., Jacks, T., World Scientific-Now Publishers Series in Business, The World IT Project, World Scientific Publishing Co. Pte Ltd, NY 2020 17: 195-207. 10.1142/9789811208645_0016 [http://hdl.handle.net/10807/171354]
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10807/171354
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